Returns and Refunds Policy

At De'Longhi South Africa, we stand by the quality of our premium appliances and offer a hassle-free return process within 30 days of purchase for unused products in their original packaging. Whether you have changed your mind or encountered a technical issue, our dedicated support team is here to ensure a seamless resolution.

1

Initiate Your Request

Contact our customer service team via our online portal or email with your order number and reason for return to receive a Return Authorization.

2

Pack Your Appliance

Carefully place the item in its original box, ensuring all manuals, accessories, and promotional gifts are included to qualify for a full refund.

3

Schedule a Collection

Once your request is approved, we will arrange for our specialized courier partners to collect the package directly from your South African address at a convenient time.

4

Inspection and Refund

After our technicians inspect the returned unit, your refund or exchange will be processed within 7-10 business days back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing